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Returns Policy

Reasons for Return:

Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories.

Conditions for Return:

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

1. The return has to be in compliance with the Return Policy associated with the product category.

2. NDE FLAW TECH should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories, within period mentioned in the returns policy.

3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.

4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.

5. The returned products are subject to verification and quality checks by the NDE FLAW TECH in order to determine the legitimacy of the complaint or return.

6. If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product, and after quality check.

7. You should fill the Return Form provided by NDE FLAW TECH with the originally delivered package, or made available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.

8. The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

Dead on Arrival Products:

In the event You receive an technological product that is has manufacturing defect or is dead on arrival, You should inform NDE FLAW TECH the period defined in the returns policy and place a request for return by following the procedure defined in the Returns Policy. You may be asked to obtain NDE FLAW TECH defect or Dead on Arrival certificate from the manufacturer or an authorised service center of the manufacturer. This certificate will have to be produced to NDE FLAW TECH for processing Your return request and sent to seller along with the product NDE FLAW TECH may engage with a third party at its own discretion to help Customers obtain this certificate and cannot be held responsible for any delay or mishandling of products. If the products is found to be GOOD or the defect is caused to any mishandling, product will be returned back to You. Customers are required to accept the return

Period for Return:

Please click here to know the periods within which products can be returned (Period of Return) to NDE FLAW TECH for a refund. In case of any conflicting Return Periods on this link and on the product information page, Return Period on the product information page will prevail.

Cancellation of Return Request:

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to NDE FLAW TECH cancelling Your return request.

Refusal of Return Request:

NDE FLAW TECH reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs, and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by NDE Flaw Technologies Private Limited and accept decision regarding the refusal or cancellation and further agree not hold NDE FLAW TECH liable for any refusal or cancellation.

Frivolous Complaints:

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, NDE FLAW TECH reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by NDE FLAW TECH in this regard.

Return Shipping Process:

Self send process

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the NDE FLAW TECH or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self-courier of returns should be initiated within the periods specified in the NDE FLAW TECH Returns Policy NDE FLAW TECH is not liable to process the return request until satisfactory proof of delivery is provided to NDE FLAW TECH. In case of damage claims, NDE FLAW TECH may ask for pictures of the damaged product before it is approved or allowed for return. For return shipping managed by NDE FLAW TECH, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, NDE FLAW TECH or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the hence the refund. A maximum of [3] attempts will be made by the logistics service provider to pick-up the product to be returned. NDE FLAW TECH will not be liable for the products returned by mistake. In the event where a product not belonging to the NDE FLAW TECH is returned by mistake, NDE FLAW TECH is not accountable for such misplacement and is not responsible for its delivery back to You or any costs incurred by You or any refund. Discrepancy between You and our logistics service provider: In case of any discrepancy in the status of pick-up of a product arranged by NDE FLAW TECH, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the NDE FLAW TECH assigned logistics service provider at the time of the pick-up. In case where a seller or designated return location claims that the product received from You is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to Your shipping address and You are required to receive and accept the package. In the event of dispute, NDE FLAW TECH will coordinate with You reach an amicable solution. NDE FLAW TECH is only a facilitating link between You and the seller and will not be liable in any manner.

Cancellation Policy:

Cancellation of an order can be either by NDE FLAW TECH or by You.

Cancellation by us

NDE FLAW TECH has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons): I. Failure to comply with any of these Terms. II. Product is unavailable with the NDE FLAW TECH. III. Technical errors or issues. IV. Problems identified by NDE FLAW TECH credit and fraud avoidance department. V. Invalid address is given in order details. VI. Malpractice is used to place the order. VII. Bulk order is placed for commercial resale. VIII. Multiple orders are placed for same product at the same address. IX. Order is undelivered after [3] attempts. X. Failure to collect the order from partner store within stipulated time. Tata NDE FLAW TECH reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. On such cancellation You will be sent a notification email or SMS at the email address or mobile number provided to Tata NDE FLAW TECH.

Cancellation by You:

You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently. You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in Your account on the Website through ‘my account’. You should state the reason for such cancellation. NDE FLAW TECH will process the request for cancellation as per the policy in force. If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to Tata NDE FLAW TECH. NDE FLAW TECH reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold NDE FLAW TECH liable for any rejection of order cancellations. You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.

Refund Policy

Refunds:

Refunds are provided for cancellation/return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy. Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order. For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You. If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of NDE FLAW TECH until conclusion of such quality checks unless claimed by NDE FLAW TECH any time before that. If any amounts are wrongly paid or refunded to You, You will transfer such amounts back to NDE FLAW TECH within 3 days of Your receipt. No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Time period for refunds:

Refunds are processed within 1-6 working days of receiving the product returned and completion of quality checks depending upon the various banking and payment channels. Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. NDE FLAW TECH is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of Refund:

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment. Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.

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